199bd Privacy Policy — How We Handle Your Data

Privacy at a Glance

The cards below summarise the most important points of this Privacy Policy. They are provided for quick reference only. The full policy text in the sections below is the authoritative version.

1. Who We Are and How to Contact Us

199bd operates the online casino and sportsbook platform accessible at https://199bd.vip. For the purposes of this Privacy Policy, 199bd is the data controller in respect of any personal information you provide when using the platform. If you have any questions, concerns or requests relating to the way 199bd handles your personal data, you may contact the 199bd privacy team using the details in the table below.

2. Information We Collect

199bd collects personal information from you in several ways during the course of operating the platform. The categories of information we collect are set out below. We collect only what is necessary for the purposes described in this policy, and we do not collect sensitive personal data (such as health information, religious beliefs or political views) as part of the standard account registration or operation process.

• Registration data: your full name, Bangladeshi mobile number, date of birth and any password you set when creating your 199bd account. This information is required to create and verify your account.
• Identity verification (KYC) documents: where 199bd is required to verify your identity, we may collect a copy of a government-issued photo ID (such as a National ID card or passport) and, where relevant, proof of ownership of the payment method you use.
• Payment and transaction data: records of your deposits, withdrawals and bet history on 199bd. This includes the mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account references used for transactions. Note: 199bd does not store your full mobile banking PIN or password.
• Technical and device data: your IP address, browser type and version, device type, operating system, screen resolution, and session timestamps. This data is collected automatically when you visit the 199bd platform and is used for security monitoring, fraud prevention and platform performance analysis.
• Communications data: records of any communications you send to 199bd via live chat, email or any other support channel, including the content of those messages and any supporting documents you attach.

199bd does not purchase, licence or otherwise acquire personal data about you from data brokers or third-party marketing lists. All personal data we hold about you has been provided directly by you or generated automatically through your use of the platform.

3. How We Use Your Information

199bd uses the personal information it collects for the following purposes. We process your data only where we have a legitimate reason to do so, as described in the legal basis section below.

• Account management: to create, verify, maintain and close your 199bd account, including carrying out identity checks when required and updating your account preferences when you request changes.
• Payment processing: to verify your deposits and withdrawals through bKash, Nagad, Rocket, Upay and other supported Bangladeshi payment methods, and to maintain an accurate record of your financial transactions on the platform.
• Security and fraud prevention: to monitor account activity for signs of fraud, money laundering, bonus abuse, unauthorised access or other prohibited conduct, and to take action where such activity is detected.
• Responsible gaming: to monitor your gambling activity in order to identify indicators of problem gambling and, where appropriate, to apply account-level safeguards such as deposit limits or self-exclusion, or to contact you directly with welfare guidance.
• Customer support: to respond to your queries, complaints and requests submitted through the 199bd live chat or email support channels, and to maintain a record of those interactions for quality and compliance purposes.
• Platform improvement: to analyse aggregated, anonymised usage patterns to improve the performance, reliability and content of the 199bd platform. Individual player data used for this purpose is anonymised before analysis.

4. Legal Basis for Processing

199bd processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is used.

• Contract performance: processing that is necessary to perform the contract between you and 199bd — principally, creating and maintaining your account, processing your deposits and withdrawals, and resolving any disputes that arise from your use of the platform.
• Legal obligation: processing that is required to comply with applicable legal obligations, including anti-money laundering obligations, age verification requirements, and any regulatory or law enforcement requests that 199bd is legally required to satisfy.
• Legitimate interests: processing that is necessary for 199bd's legitimate business interests, including fraud prevention, security monitoring, platform optimisation and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: where 199bd relies on your consent as the legal basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Sharing Your Information

199bd does not sell, rent or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited circumstances, and only to the extent necessary for the relevant purpose.

• Payment processors: 199bd shares the transaction details necessary to complete your deposits and withdrawals with the relevant payment service providers (bKash, Nagad, Rocket, Upay and any bank partners used). These providers receive only the minimum data required to process the transaction and are contractually bound to handle it securely.
• Game content providers: certain technical data (such as session tokens and game round identifiers) is shared with third-party game studios — including Pragmatic Play, Evolution Gaming, Spribe and Ezugi — to enable the games to function correctly within the 199bd platform. These providers do not receive your full account profile or payment details.
• Regulatory and law enforcement authorities: 199bd may be required by applicable law to disclose personal data to regulatory bodies, law enforcement agencies, or courts. 199bd will comply with any such lawful requirement and will, where legally permitted, notify you of any such disclosure.
• Business transfers: in the event that 199bd undergoes a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer in advance where practicable, and the successor entity will be bound by the terms of this Privacy Policy.

Beyond the circumstances listed above, 199bd will not share your personal data with any third party without your explicit prior consent, except where required by law.

6. Cookies and Tracking Technologies

The 199bd platform uses cookies and similar browser-based tracking technologies to ensure the site functions correctly and to collect anonymised usage data that helps us improve the platform. The categories of cookies used by 199bd are as follows.

• Essential cookies: these are cookies that are strictly necessary for the platform to function. They include session authentication cookies (which keep you logged in during a session) and security cookies (which help detect and prevent fraudulent activity). These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: these cookies collect anonymised data about how players navigate and use the 199bd platform — for example, which pages are visited most frequently and how long players spend on different sections. This data is used to improve platform usability and content. These cookies are optional and may be disabled via your browser settings without affecting core functionality.
• Preference cookies: these cookies remember choices you have made on the platform — such as your language preference — so that you do not have to re-enter them each time you visit. These cookies are optional.

You can manage or delete cookies at any time through your browser's settings. Please note that disabling essential cookies will impair your ability to log in and use core features of the 199bd platform. 199bd does not use cookies to serve targeted advertising to you on third-party websites.

7. Data Retention

199bd retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods that apply to the main categories of data we hold are as follows: account registration data and KYC documents are retained for the duration of your account and for a minimum of five years after account closure; transaction records are retained for a minimum of five years from the date of each transaction; communications records are retained for a minimum of two years from the date of the communication; technical and device data logs are retained for a maximum of twelve months.

When your personal data is no longer required to be retained, 199bd will securely delete or anonymise it so that it can no longer be linked to you as an individual. If you request deletion of your personal data before the end of a mandatory retention period, 199bd will restrict the processing of that data to the minimum necessary to comply with its legal obligations, and will delete it as soon as the mandatory retention period expires.

8. How We Protect Your Data

199bd takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your browser or mobile device and the 199bd platform; access controls that restrict internal access to personal data to authorised personnel only on a need-to-know basis; secure storage of account passwords using one-way hashing so that no 199bd employee can view your actual password; and regular security reviews of platform infrastructure and third-party integrations.

No method of electronic transmission or storage is completely secure, and 199bd cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 199bd will notify you without undue delay using the contact details associated with your account. You can help protect your account by choosing a strong, unique password and by not sharing your login credentials with any other person.

9. Your Data Rights

You have the following rights in respect of the personal data that 199bd holds about you. To exercise any of these rights, please contact the 199bd privacy team at [email protected]. We will acknowledge your request within five business days and aim to fulfil it within 14 calendar days, or within 30 calendar days where the request is complex.

• Right of access: you have the right to request a copy of the personal data that 199bd holds about you, together with information about how that data is being used.
• Right to rectification: if any personal data that 199bd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances, you have the right to request that 199bd delete the personal data it holds about you. This right is subject to any overriding legal obligation that requires 199bd to retain the data for a specified minimum period.
• Right to restriction of processing: in certain circumstances, you have the right to request that 199bd restrict its processing of your personal data — for example, while a dispute about the accuracy of that data is being resolved.
• Right to object: where 199bd processes your personal data on the basis of legitimate interests, you have the right to object to that processing. 199bd will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests or rights.

Please note that some of these rights are not absolute and may be subject to limitations or conditions under applicable law. Where 199bd is unable to fulfil a request in whole or in part, it will explain the reason in its response to you.

10. Children and Minors

The 199bd platform is strictly intended for adults aged 21 and above. 199bd does not knowingly collect or process personal data relating to any person under the age of 21. If 199bd becomes aware that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the associated account without notice. If you are a parent or guardian and believe that your child has registered an account on 199bd, please contact [email protected] immediately so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

199bd may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or improvements to our privacy practices. When we make a material change to this policy, we will update the "Last updated" date at the top of the page and, where practicable, notify active account holders via a platform notification or by email. Your continued use of the 199bd platform after any update to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you are always aware of how 199bd handles your personal data.